| 1. |
Who is Interservers? |
| 2. |
How do I get started? |
| 3. |
How long does it take to get completely
set up? |
| 4. |
What is in the Welcome E-Mail? |
| 5. |
Will I have 24-hour access to my web site
via FTP/TELNET (SSH)/POP? |
| 6. |
What is the backbone connection speed of
Interservers.com servers? |
| 7. |
Do you offer service outside of U.S.? |
| 8. |
Does Interservers Hosting offer Technical Assistance? |
| 9. |
What is a Virtual Domain? |
| 10. |
Who is the InterNIC? |
| 11. |
Can I access my domain address with or without
the "www"? |
| 12. |
Do you offer dial-up Internet access? |
| 13. |
Do you handle the domain registration process? |
| 14. |
Can I transfer an existing domain to your
servers? |
| 15. |
How long does it take before my domain name
is active? |
| 16. |
How do I transfer files to my web site? |
| 17. |
Will I have unlimited access to update my
pages? |
| 18. |
Can I use my account for commercial purposes? |
| 19. |
How long does it take to set up a new account? |
| 20. |
Can I subdivide my space and resell it? |
| 21. |
Can I register additional domains to point
to a subdirectory of my main domain? |
| 22. |
Can I have additional domains pointing to
the same main page of my domain? |
| 23. |
Are 3rd level domains available (anyname.mydomain.com)? |
| 24. |
Can I have my MX or CNAME records updated? |
| 25. |
How can I pay for my account? |
| 26. |
Does Interservers Hosting host Adult-Related
Web Sites? |
| 27. |
Do I have access to my own personal SMTP
server? |
| 28. |
I'm new to the web. Where do I start? |
| 29. |
Do you offer other services? |
| 30. |
What are the acceptable useage conditions?
|
| 1. |
Who is Interservers?
Interservers is a US based Internet services company,
specializing in Virtual Hosting, Dedicated Servers and
Domain name registration services. We aim to provide the
best possible service at the most competitive price. we
are committed to providing outstanding service and support
at all times.
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| 2. |
How do I get started?
Choose your hosting plan, then sign up via our Order form
Payment can be made with your Visa
/ Mastercard.
We will contact you with all of the details required
to get you up and running as quickly as possible (within
24 hours).
If you have any questions whatsoever regarding our services,
please do not hesitate to contact us sales@Interservers.com
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| 3. |
How long does it take to
get completely set up?
Your account will be active on the same day you sign up
for service. Credit card payments are authorized in real
time, so we offer a same day set-up. After your registration
is complete and your account has been processed, you will
receive your welcome e-mail. The e-mail will give you
all the information you need for setting up your site,
your IP Address, FTP information, and other important
hosting details that you may need.
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| 4. |
What is in the Welcome E-Mail?
This e-mail message will welcome you to our service and
provide all of the information that you will need to get
started uploading your files to our server, create mail
accounts and support contact details. You can contact
us via e-mail at any time 24/7/365 with any questions
that you may have regarding our service. Our staff will
be only too happy to help.
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| 5. |
Will I have 24-hour access
to my web site via FTP/SSH (Encrypted TELNET) & POP?
Yes. You can have full, unrestricted access via FTP and
to your POP e-mail account 24 hours a day. SSH access
will be granted to users who request this service.
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| 6. |
What is the
backbone connection speed of the Interservers servers?
Redundant Internet Connections - Our data center has
multiple connections from different backbone providers;
huge fiber connections from the largest and most trusted
providers around.
Burstable Bandwidth - We don't cap
your bandwidth usage, all our network connections are
100% fully burstable.
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| 7. |
Do you offer service outside
of the US?
Yes, we currently service clients from various global
locations and we can host any foreign domain extension.
Our Data Center is located in one of the 2 main Telco
Hotel vaults in Pittsburgh, Pennslyvania- with access
to all the major and IP backbones and the highest quality
of power and security in the city. Technical Support 24/7
- Our data center is staffed 24/7 .. Need help at 2 a.m.?
No problem! We manage our servers 24/7 to ensure that
our service is always available.
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| 8. |
Does Interservers offer
assistance?
Yes, we offer free assistance 24 hours daily to get you
setup on the web. email our support team and they will
assist you as much as they can. Support is high on our
list of priorities and we try to make everything that
we do efficient. You can be rest assured that if you require
assistance, we will endeavor to provide it, Free forever
!
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| 9. |
What is a Virtual Domain?
A Virtual Domain means having your own domain name (http://www.yourname.com)
without having to install expensive server hardware and
software. With a Virtual Domain, you utilize our server's
storage space, however you are still professionally represented
via your own personal Internet web address domain name
(www .your.com) and by your own personal e-mail address
domain name (you @your.com)
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| 10. |
Who is the InterNIC?
The InterNIC is an independent organization responsible
for holding the registration and routing of Internet domain
names. Don't worry about the Internic charging you for
Domains after you have registered them with us, as unlike
other registrars there are no extra Internic fees associated
with our Domain name registration service - What you see
is what you pay!
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| 11. |
Can I access my domain address
with or without the "www"?
Yes, you will be able to access the domain address with
or without the "www" in front of the domain name. Example:
[http://www.your-name.com] or [http://your-name.com] is
acceptable, whichever you prefer.
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| 12. |
Do you offer dial-up Internet
access?
No, you will need local Internet access in order to maintain
your web site and retrieve email addressed to your site.
You will need to contact an Internet Service Provider
(ISP) such as http://www.stargate.net.
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| 13. |
Do you handle the domain
registration process for .com, .net and .org domains?
Yes we do.
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| 14. |
Can I transfer existing
domain names to your servers?
Yes, all that is required is for you to sign up for our
hosting and change the name servers for your domain, with
your current registrar.
You should keep the service with
your current provider while waiting for the changes
to take effect. All email and web pages will still be
accessed from your current site. When you receive confirmation,
telling your account has been opened, you must update
the name servers for your domain at your registrar.
After you have completed that, there is a 24-72 hour
propagation period where visitors could go to either
site. At the end of the 72 hours, when your domain has
resolved to our server, you should contact your previous
host to have them delete the old domain from their records
and update their DNS record.
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| 15. |
How long does it take before
my domain name is active?
For the Global DNS tables to be updated, takes about 24-72
hours.
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| 16. |
How do I transfer files
to my web site?
Files must be transferred to the web server via File Transport
Protocol (FTP), SSH or through your control panel. If
you need further assistance, please see our support pages
(FrontPage™ extensions must be applied to your
account first, if you use this software)
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| 17. |
Will I have unlimited access
to update my pages?
You have unlimited access via FTP 24-hours a day. As such,
you can create and maintain your web pages on your own
computer and upload files to your web site at your leisure.
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| 18. |
Can I use my account for
commercial purposes?
Yes, you can use your account for commercial purposes.
The World Wide Web has become the most efficient and cost-effective
means of making information available to the users of
the Internet community and we encourage our customers
to utilize their accounts for commercial purposes as long
as they abide by our terms
and conditions.
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| 19. |
How long does it take to
set up a new account?
New accounts are set up within 24 Hours from the time
that we receive your order and payment has been confirmed.
Once an account is set up an activation notice will be
sent to you via email including your user-ID, password,
and IP address. You can then begin uploading files to
your new web site immediately.
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| 20. |
Can I subdivide my space
and resell it?
Yes, however you will need to open a reseller
account.
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| 21. |
Can I register additional
domains to point to a subdirectory within my main domain?
Yes, there are sub-domains available too, the number depending
upon your plan. This enables you to access your sub-directory
via http://your-sub-directory.your-domain-name.com
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| 22. |
Can I have additional domains
pointing to the same main page as my main domain?
Yes, you can have additional domains point to your main
account or even a subdirectory. You can host as many sites
as you like on the one account. This can be achieved by
employing the parking feature in web host manager.
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| 23. |
Are third level domains
available (anyname.mydomain.com)?
Yes. Sub-domains can be added onto your account. We do
not support sub-domains with the www. extension - http://www.sub.yourdomain.com
- only - http://sub.yourdomain.com
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| 24. |
Can I have my MX or CNAME
records updated?
Your MX and CNAME records can be updated.
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| 25. |
How can I
pay for my account?
We accept credit card, automatic payments from your
bank and checks.
3 Months advance payment is required for check payments.
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| 26. |
Does Interservers
host Adult-Related Web Sites?
No.
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|
| 27. |
Do I have access to my own
personal SMTP server?
Yes, this would be mail.yourdomain.com - Although if you
prefer you can use your ISP's SMTP servers.
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| 28. |
I'm new to the web. Where
do I start?
We suggest contacting sales@Interservers.com
and we will provide you with the information that you
require.
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| 29. |
Do you offer other services?
Yes, see our services page for our full service list.
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