HOSTING
FAQ'S
Are there any
setup fees for my account?
What if I need
to upgrade my account plan?
Am I charged
a fee when I upgrade or add any additional options?
How do you handle
technical support?
Does it take
a long time for you to answer support requests?
What about billing,
how do I pay for my account?
What if I want
to cancel my account?
I understand
that my credit card or checking account will automatically be
billed each month, but what happens if I do not have enough
funds to cover the charges on my credit card or checking account?
How does your
30 day money back guarantee work?
What type of
support do you not provide?
How do you
deal with accounts that have violated your policies?
What about
Domain Registration fees? Are these fees included in the price
of the hosting fees?
Speaking of
registering or transferring domain names, do you handle that
for us?
Q. Are
there any setup fees for my account?
A. No, we do not charge any setup fees for our hosting plans
or reseller plans.
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Q. What if I need to upgrade my account
plan?
A. It's easy. Send us an email with the necessary information
and we will upgrade your existing plan.
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Q. Am I charged a fee when I upgrade
or add any additional options?
A. No. Outside of the additional cost to add up to the cost
of the new plan or option, we do not charge any other fees.
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Q. How do you handle technical support?
A. There is a link on nearly every page of our site that will
take you to our online Technical Support Request Form. This
form MUST be used for all support requests. This form contains
information that helps us to distinguish you from our other
clients so that we can better assist you.
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Does it take a long time for you to
answer support requests?
A. Most general support requests are answered within just a
few hours while more complicated issues/problems may take longer
to address, none the less we stay in contact with you of the
progress being made. If any major problems occur with our servers,
we can assure you, they are being addressed before you even
contact us. Sometimes things take longer to fix than what we
would like but we can assure you that our servers are our first
priority and any problems are handled immediately.
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Q. What about billing, how do I pay
for my account?
A. When you sign up for an account you will have the choice
to pay for your account using a check, or credit card or paypal.
All credit card and check paying clients are setup on recurring
billing, this means that your account will automatically be
debited each month on the anniversary of the account setup date.
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Q. What if I want to cancel my account?
A. This is easy too. You enter the support Area and select Cancel
An Account. Complete the requested information and submit, and
your request will be handled promptly. Unlike other companies
on the Internet, we do not put you through a bunch of red tape
to get your account canceled - we believe that is a tacky way
to do business.
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Q. I understand that my credit card
or checking account will automatically be billed each month,
but what happens if I do not have enough funds to cover the
charges on my credit card or checking account?
A. Most people know how much credit they have on their credit
cards or funds in their banking account and we count on that.
We charge a $5.00 processing fee for each credit card that is
declined and a $25.00 fee for returned checks. To avoid this
fee, send us an email prior to your billing date and tell us
when we can process your payment (within a reasonable time frame)
to avoid these fees. When a credit card is declined or check
is returned, we send you an email and provide you with 24 hours
to submit a valid form of payment. Forms for changing your payment
method are available in the Account Management Area. If we do
not receive a valid form of payment, your account will be removed
from our system. It's all about communication. If you will communicate
with us things can run smoothly.
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Q. How does your 30 day money back
guarantee work?
A. In the event that you become unhappy with our services within
30 days of your account activation, simply visit our support
page and select Cancel An Account and provide us with the necessary
information. Providing that the cancellation is within the 30
day period, we will credit your account. We DO NOT refund annual
fees. We ask that all clients try us out for 30 days before
paying for their account for a year in advance, this way we
can be sure that you are satisfied with our services.
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Q. What type of support do you not
provide?
A. Although we do not provide technical support for 3rd party
software, scripts, or other software that you may utilize to
build your site, this includes: front page, ASP, any html editors,
any cgi scripts, however, we aren't rendering you completely
helpless. Slip us a support request using our online support
request form and we will do our utmost to assist you and if
we can't, we will guide you in the right direction for assistance.
If we can not assist you, we have implemented an Extended Support
Section where you can obtain quotes from reasonable and reliable
vendors who can assist you.
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Q. How do you deal with accounts that
have violated your policies?
A. While most issues can be resolved between Web Host It and
the account in question, spamming violations are controlled
by the backbone. In the event that the backbone receives a complaint
due to spamming, they delete the account in question without
any prior notice to either the account holder or Web Host It.
We have VERY STRICT policies regarding spamming and will not
tolerate it at all on our servers. If you have been deactivated
by another hosting service for spamming complaints, it is highly
possible that you will be deactivated on our servers in the
event that you continue such activity. Our 30 day money back
guarantee DOES NOT apply to ANY Policy Violators.
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Q. What about Domain Registration
fees? Are these fees included in the price of the hosting fees?
A. No we do not pay any registration fees for any accounts.
We would go broke and be out of business if we did this. It
is your responsibility to pay your your registration fees. You
can visit our Domain Registration FAQ's section to view more
information in regards to fees and the registration process.
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Q. Speaking of registering or transferring
domain names, do you handle that for us?
A. We will handle the transfer of your existing domain name
to our servers at your request when you sign up. We also now
register domain names, and for less than what Network Solutions
charges. When you activate an account with us, you can also
register a new domain name. The fee is $35.00 per year. Please
visit our Domain
Name Registration page for more information.
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DO YOU HAVE MORE QUESTIONS? Click on the Human Click
Icon on the support page and we will
assist you in real time! No downloads necessary.
