Welcome To Customer Care

With all the the details involved in a successful Internet presence, the last thing you need to have on your mind is doubts about the reliability and availability of your providers. Irrespective of your own strengths, if your business relies on the Net, a hosting failure can prove disastrous.

For all issues that cannot be resolved through our Step By Step System our highly-trained support personnel are at your disposal via telephone and email 24.7.

Any time of day or night, whatever the problem, you will receive an prompt response and access to escalation procedures to the very top of our support pyramid. For most issues, our first-level support line will solve your problem there and then. For more complex issues you will can log in to our system and view updates during the resolution process.

We believe in continuity, so our sales staff receive a bonus related to customer satisfaction. If at any time during your contract you are unsatisfied with our service, you can contact any member of our sales team who will represent your best interests to the rest of the Interservers staff.

Support Center
Support Step By Step

 

Our Support Portal. This page allows you to get a birds eye view of all of our support pages in the site.
At Interservers we are committed to making your hosting experience as user friendly as possible. A lot of time and effort has been invested in devising this unique step-by-step plan to assist you in the support process.
 
FAQ Library
Add-On Upgrades

 

A compilation of frequently asked questions covering all topics from before you order to problems for existing customers. This solves most support problems.
For existing customers that would like to upgrade their account or Add features/functionality. Our ordering process will get your add/ons completed quickly!
 
Open A support Ticket
Manuals and Guides

 

Start here to open a tech support ticket. Our tech support staff will update the your ticket and you will receive an email notification each time there is a change in the status..   Here you can find all of our manuals and guides. These comprehensive online and downloadable manuals will assist you in using the various technology we house.
 
Billing Help
Contact Us

 

Are you an existing customer and have questions about your billing? Login to our customer support/billing portal and view current and past invoices, adjust your credit card information or ask a billing question.   Prefer to talk to us via phone, send a fax or email? You are welcome to contact us any way that you feel most comfortable, any time you like.