Uptime Guarantee

Tired of losing money when your host is down?

Servers, being what they are, occasionally have problems: no host can guarantee 100% uptime. With our focus being on customer service we monitor our servers via paging technology 24/7 and respond immediately so that problems are corrected before you or your visitors would even notice in most cases.

As such we are proud to offer our "99.9% Uptime or It's Free" guarantee. Simply put, in any month if your site isn't available 99.9% of the time we won't bill you for the entire month!

To make sure we recommend using a third party party to monitor your site, that way you know for yourself. We like to use Atwatch as they provide an easy to reach graphic based report with a weekly summary that shows your percentage uptime in an easy to read format. In any month where your site wasn't available 99.9% of the time simply send us the report and we will credit you that month free!

» Our Uptime Guarantee

Our Uptime Guarantee is very simple. We guarantee that your web site will experience 99.9% or better uptime during the course of any calendar month. If we do not provide 99% uptime, we will provide a pro-rated refund of your hosting fees for the month affected.

Its that simple. No complicated legal language. Your web site will be up at least 99.9% of the time or we issue a pro-rated refund. Guaranteed.

» How can we offer this Guarantee?

Four reasons:

Outstanding Uptime Record: We already have an outstanding record of uptime. Over the past 6 months - we have achieved more than 99.9% uptime for our servers. In addition, we've never had a server wide outage of more than 3 hours in the past year.

Only the Best: We use only the best networks, the most reliable hardware, and rock solid operating systems. Using the best equipment and software available makes it easy to offer our clients great uptime.

Skilled and Friendly Staff: Our staff is top-notch. Our staff members are highly skilled in Systems Administration, Programming and Internet Security. By employing only the best, we can assure that we have the expertise available to address any problem that might occur.

3rd Party Monitoring: We monitor our servers constantly to ensure accessibility and availability. We use advanced technology to monitor our servers 24/7. All of our System Administrators carry notification devices. Should a problem occur, we are immediately notified by pager or cell phone and can begin working on the problem immediately. This ensures that we fix most problems as quickly as possible.

Your satisfaction is our priority, that's why we offer this simple double strength guarantee.

Accounts terminated due to Terms of Service breaches (Spam, etc.) will NOT receive refunds under any circumstances.